![]() All tax forms and documents must be ready and uploaded by the customer for the Tax preparation assistant to refer the customer to an available Expert for Live tax preparation. The Tax preparation assistant will validate the customer’s tax situation during the welcome call and uploaded documents to assess readiness. Same day service (sync a.k.a Express): Based on average completion time and may vary based on expert availability. ![]() If you have to pay an CRA penalty (or interest) because of an error that a TurboTax tax expert or CPA made while acting as the preparer for your return, we'll pay you the penalty and interest. If you get a larger refund or smaller tax due from another tax preparer, we'll refund the applicable TurboTax Live Full Service purchase price paid. Your expert will only file your return if they know it's 100% correct and you are getting your best outcome possible.Our Full Service Guarantee means your tax expert will find every dollar you deserve.Testimonials are based on TurboTax Online reviews from tax year 2021 as well as previous tax years.Actual connection times and availability may vary. to 6 p.m., ET, Monday to Friday (except holidays). After May 1, English and French hours of operation will be 9 a.m. ET for French during tax season (from February 20 to May 1, 2023). to 12:00 midnight ET, 7 days a week for English, and 9 a.m. TurboTax experts are available from 9 a.m.All prices are subject to change without notice. TurboTax Online prices are determined at the time of print or electronic filing.Includes field audits through the restricted examination of books, but does not include the "detailed financial audit". Does not include GST/HST and other non-income tax audits and reviews unless the issues are ancillary to the income tax review itself. Internet connection and acceptance of product update is required to access Audit Defence.Over the past 5 years, more than 24M returns have been electronically filed (using NETFILE) with TurboTax based on CRA NETFILE reporting.Support availability subject to occasional downtime for systems and server maintenance, company events, observed Canadian holidays and events beyond our control. Intuit reserves the right to limit each telephone contact. For Basic, Standard, Premier, Home & Business, Deluxe Online, Premier Online, and Self-Employed Online, technical support by phone is free.Price levels were meant to be 'specific' to a requirement, and recreated when you need to make significant changes by allowing you to make any Price level 'Inactive.' This may be your only solution on the other hand it is sometimes possible to do things via 3rd party utilities that can't be done via the front end of QB. But if you have a price specific Price Level, and you pick that specific Price, it is recorded at the time of the transaction and saved in the field as a specific amount (not a transactional computation value % or $ off, etc.). This is because Price Levels are not like the Advanced Pricing feature in Enterprise where you set the Dates for their start/stop. Think about it, if you change a price level that establishes computations (rather than simply substituting a fixed price), and you previously used that price level in earlier transactions, then you reopened any one of those transactions, the price would 'recompute' when you saved (closed the transaction) again. But the more 'complex' you make a Price level the more likely QB is to 'turn off' the ability to edit that Price level, especially if it involves 'computation.'
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